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Healthcare

Healthcare Outsourcing to the Philippines
Work with a leading healthcare BPO in the Philippines and provide your highest standard of care

Wonder if healthcare outsourcing to the Philippines is right for you, or which healthcare BPO your organization should work with? Here’s what you need to know

The healthcare sector is facing a new set of challenges. As life expectancy climbs, demand for treatment of diseases like cancer, diabetes and heart disease continues to rise, as does the expectation for delivery of patient-centered care and personalized medicine.

According to Deloitte, global healthcare spending is projected to reach $10.059 trillion by 2022.

The sector is also diversifying its operations, partnering with retail, banking and tech companies to work on data and digital platform projects, and non-traditional players are entering the market, increasing competition for the healthcare dollar.

Consumers are changing too. Greater access to information and choice brings higher expectations around service delivery and cost. And governments, often the largest stakeholders in healthcare, are looking to provide accessible, high quality, patient-centered care that is also affordable.

Meanwhile, financial and regulatory environments are in constant flux. Healthcare providers are facing greater competition, increased compliance obligations, and the challenge of averting cybersecurity breaches, while operating in an environment of increasing global financial instability.

The sector is facing very real challenges. There’s greater expenditure on healthcare, but provision is also more expensive and requires greater investment in areas that weren’t a factor in previous decades. Labor costs are increasing, healthcare professionals are more difficult to recruit, and digital innovation requires healthcare providers to possess an entirely different skill set.

So, how do you achieve the kind of efficiency that will mitigate against decreasing margins? By outsourcing healthcare services to the Philippines.

When you find the right healthcare BPO in the Philippines, you can continue to provide high quality care, invest in the latest technologies and processes, and recruit people with the required skills at a cost that keeps your business viable.

Benefits of healthcare outsourcing:

  • Most non-clinical roles don’t have to be performed onsite.
  • Consumers want the capacity to book appointments and make certain inquiries outside office hours. Off-shoring customer service gives you the capacity to provide longer hours of service within existing budgets.
  • Compliance and regulation are labor-intensive tasks that involve extensive training and a specialized skill set. Offshore teams are structured to handle exactly this kind of challenge, drawing from a well-educated talent pool at a labor cost saving of up to 70%.

Healthcare outsourcing to the Philippines just makes good business sense.

Here are a few examples of real candidate profiles:

  • Nurse/Medical Support & Assistant
  • Inpatient Medical Coding
  • Transcribe physician dictation and charts into written medical reports
  • 3M encoder
  • Medical Coder
  • Medical Transcriptionist
  • Administrative Assistant
  • Nurse/Medical Support & Assistant
  • IV Insertion
  • IV Therapy
  • Medical Coder
  • Clinical Data Coordinator
  • Nurse
  • Physical Therapy
  • Medical Transcription
  • Medical Transcriptionist
  • Coder

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